If you need assistance with accessing our service or require a document in an alternative format - for example large print, braille, audio or in a different language - we can arrange this.
There is an induction loop situated at the main reception in the Council Offices. We also have a mobile system which our Customer Services Team are trained to use.
Please le us know in advance if you will need a sign language interpreter, as qualified signers will need to be booked either by email or via fax on 01305 760971.
Some staff are learning to sign and may be able to help with simple matter and, of course, you are welcome to bring a friend to sign for you if you wish.
Our Customer Services Team can give you assistance in the following ways:
Please note: Braille copies take longer to provide as we do not produce them ourselves.
If you need an interpreter or would like a document, produced by us, to be translated into another language, please telephone Customer Services on 01305 838000 or email us.
All languages can be interpreted on request and we can also arrange face to face translation. If you require this service then please contact the Customer Services Centre on the above number to arrange an appointment.
Documents translated in an alternative language will take longer as we do not produce these ourselves.
