The Local Government Ombudsmen investigate complaints of injustice arising from maladministration by local authorities including complaints against this Council. They investigate complaints about most council matters including housing, planning, education, social services, consumer protection, drainage and council tax. The Ombudsmen can investigate complaints about how the council has done something. But they cannot question what a council has done simply because someone does not agree with it.
A complainant must give the council concerned an opportunity to deal with a complaint against it first. It is best to use the council's own complaints procedure.
If the complainant is not satisfied with the action the council takes, he or she can send a written complaint to the Local Government Ombudsman, or ask a councillor to do so on their behalf.
More details about how to make a complaint to the Local Government Ombudsman are given in ‘Complaint about the Council and How to complain to the Local Government Ombudsman’, including the addresses and telephone numbers of the Ombudsmen's offices @ www.lgo.org.uk.
This year the Local Government Ombudsman has introduced a procedure of writing an annual letter to every local authority with which it has worked. This annual letter comments on the level and types of complaint, the working relationship with Council officers and the authority's response times for dealing with complaints.
| Title | Format |
|---|---|
| Local Authority Report |
|
| Weymouth 2010 Annual Review |
|
